Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out a contact or quote request form (name, email, phone, project details)
• Communicate with us via email, phone, or text
• Engage our services (billing address, payment information processed by third-party providers)
• Subscribe to our newsletter or marketing communications
• Provide testimonials or reviews

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Device information

1.3 Information from Third Parties

We may receive information about you from third-party services we use, including analytics providers (Google Analytics), payment processors (Stripe, Square), and marketing platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Respond to inquiries, deliver requested services, manage projects, and communicate with you
• To process payments: Handle invoicing and billing for our services
• To improve our website: Analyze usage patterns and improve user experience
• To send communications: Send service updates, appointment confirmations, and (with your consent) marketing emails
• To comply with legal obligations: Meet tax, regulatory, and legal requirements
• To protect our rights: Detect fraud, prevent abuse, and enforce our terms

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal bases:

• Consent: You have given us permission (e.g., subscribing to our newsletter)
• Contract: Processing is necessary to fulfill a contract or provide a requested service
• Legal obligation: Processing is required by law
• Legitimate interests: Processing is necessary for our legitimate business interests and does not override your rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

You can manage your cookie preferences at any time by clicking "Cookie Settings" in our footer.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Trusted third parties who help us operate our business (hosting, email, analytics, payment processing). These providers are contractually bound to protect your information.
• Legal compliance: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have explicitly given us permission

6. Third-Party Services We Use

We rely on the following third-party services. Each has its own privacy policy:

• Google Analytics — Website analytics (Privacy Policy)
• Google Workspace — Email and document storage (Privacy Policy)
• Stripe / Square — Payment processing
• Calendly — Appointment scheduling
• Mailchimp — Email marketing (if applicable)

7. Your Privacy Rights

7.1 For All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent at any time
• Opt out of marketing communications

7.2 For California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know: Request details about the personal information we collect, use, and share
• Right to delete: Request deletion of personal information we collected from you
• Right to correct: Request correction of inaccurate personal information
• Right to opt out: Opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Right to limit: Limit our use of sensitive personal information
• Right to non-discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at privacy@simpletechmgmt.com.

7.3 For EU/UK/EEA Residents (GDPR)

If you are located in the EU, UK, or EEA, you have the right to:

• Lodge a complaint with your local data protection authority
• Receive a copy of your data in a portable format
• Request a human review of automated decisions

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: Up to 2 years
• Client project records: 7 years (for tax and legal compliance)
• Marketing email lists: Until you unsubscribe
• Analytics data: Up to 26 months

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States. We comply with applicable laws governing international data transfers.

11. Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: