Terms of Service

1. About Us

Simple Tech Management is a sole proprietorship / [LLC / Corporation] based in San Diego, California, providing technology support, web development, and digital marketing services to homes and small businesses.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without our written permission
• Transmit viruses, malware, or other harmful code
• Copy, reproduce, or redistribute our content without authorization
• Impersonate any person or misrepresent your affiliation

3. Services

3.1 Service Categories

We provide three main service categories:

• Tech Support: Hardware/software repair, networking, smart home, business IT
• Web Development: Website design, development, hosting, and maintenance
• Marketing: SEO, advertising, social media, and email marketing

3.2 Quotes and Agreements

All services begin with a free consultation and a written, flat-rate quote. Work does not commence until you accept the quote in writing (email or signed agreement). Any work outside the scope of the original quote requires a separate agreement.

3.3 Service Limitations

We provide services on a "best effort" basis. While we strive for excellence, we cannot guarantee specific outcomes such as Google rankings, ad performance, or absolute fixes for hardware issues caused by third-party defects.

4. Payment Terms

• Deposits: Web development and marketing projects typically require a 50% deposit upon project start, with the remainder due upon completion
• Tech support: Payment is due upon service completion unless otherwise agreed
• Retainers: Monthly retainers are billed in advance
• Late payments: Invoices unpaid after 30 days may incur a 1.5% monthly late fee
• Accepted payment methods: Credit/debit card, ACH transfer, check

5. Cancellation and Refunds

5.1 Tech Support Visits

Scheduled visits may be cancelled or rescheduled up to 24 hours in advance without charge. Cancellations within 24 hours may incur a $50 cancellation fee. No-shows are billable at the full service rate.

5.2 Web Development Projects

If a project is cancelled after work has commenced, deposits are non-refundable but credit may be applied to future services at our discretion. Work completed before cancellation belongs to the client upon full payment.

5.3 Marketing Retainers

Monthly retainers may be cancelled with 30 days written notice. No refunds are issued for partial months.

6. Intellectual Property

6.1 Our Content

All content on this website — including text, graphics, logos, images, and code — is owned by Simple Tech Management or our licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute our content without written permission.

6.2 Client Work

Upon full payment, you own the final deliverables (websites, designs, content) we create specifically for you. We retain the right to:

• Display completed work in our portfolio and marketing materials
• Reuse generic code, frameworks, and methodologies
• Retain ownership of any proprietary tools or templates we used to build your project

6.3 Third-Party Materials

Some deliverables may include third-party materials (stock photos, fonts, plugins) subject to their own licenses. You are responsible for maintaining valid licenses for these materials after project completion.

7. Client Responsibilities

To deliver quality work, we need your cooperation. You agree to:

• Provide accurate information and timely responses
• Supply necessary content (text, images, login credentials) when requested
• Review and provide feedback within agreed timeframes
• Pay invoices according to agreed terms
• Maintain backups of important data (we do our best, but you are ultimately responsible)
• Ensure you have the right to use any content you provide to us

8. Disclaimers and Limitation of Liability

8.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that:

• Services will be uninterrupted or error-free
• Specific business outcomes will be achieved
• Third-party services we recommend will function as expected

8.2 Limitation of Liability

To the maximum extent permitted by law, Simple Tech Management's total liability for any claim arising from our services shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Lost profits, revenue, or business opportunities
• Data loss not caused by our gross negligence
• Issues caused by third-party services, software updates, or hardware failures

8.3 Indemnification

You agree to indemnify and hold harmless Simple Tech Management from any claims, damages, or expenses arising from your violation of these Terms, your misuse of our services, or content you provide that infringes third-party rights.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Communications and Confidentiality

We respect the confidentiality of client business information. Information shared with us during the course of services will not be disclosed to third parties except as needed to deliver services or as required by law.

By providing your phone number and email, you consent to receive service-related communications. Marketing communications require separate opt-in consent.

11. Dispute Resolution

11.1 Informal Resolution

If a dispute arises, the parties agree to attempt in good faith to resolve it informally before pursuing legal action. Contact us at hello@simpletechmgmt.com to initiate this process.

11.2 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

11.3 Jurisdiction

Any legal action arising from these Terms shall be brought in the state or federal courts located in San Diego County, California, and you consent to the exclusive jurisdiction of these courts.

12. Termination

We reserve the right to terminate or suspend services at our discretion if you breach these Terms, fail to pay invoices, or engage in conduct we deem harmful. Upon termination, you remain liable for any outstanding payments.

13. Modifications

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and Simple Tech Management regarding our website and services.

16. Contact Us

Questions about these Terms? Reach out: